App support

Start with the right question.

The offline app cannot see your device, session, account, program availability, or emergency situation—because it has no account or connected service.

Clear local app state

In the Android app, open Lantern and choose Clear Local Data. This removes onboarding, viewed-scene progress, and Session Anchor IDs. You may also clear app storage in Android settings or uninstall the app.

Program, schedule, or eligibility question

Confirm directly through the organization’s current official channels. The app and this support package do not book, confirm, screen, refer, credential, or guarantee access.

Immediate safety concern

Do not wait for an email or use the app as crisis care. Stop using it and contact current on-site staff, local emergency services, or an appropriate qualified professional based on the situation.

Technical baseline

Package org.soulfulstridessanctuary.betweenhoofbeats · Version 1.0.0 · Android 7.0 or later · offline content · no login · no cloud sync.